Frequently Asked Questions

What allergens are present at Grandma's Kitchen?

Foods prepared at Grandma's Kitchen may contain or come into contact with soy, wheat, or tree nuts including walnuts, cashews, coconuts, almond (extract), and pecans.

If you have a specific allergy and are interested in visiting Grandma's Kitchen, please contact us in advance.

Do you offer gluten free selections?

We have a menu that features all of our options that are made without gluten, but we cannot guarantee that any of our offerings are gluten free as we do use wheat in our kitchen and cross contact with items containing wheat could be possible. Please consider this and your level of sensitivity to gluten before visiting Grandma's Kitchen.

Where are you located?

Grandma's Kitchen is located in the Arnot Mall Food Court between the elevator and Jan Marie Bubble Tea. 3300 Chambers Road, Horseheads, NY 14845.

Our former location in Montour Falls was destroyed by a flood in February 2024 and will remain closed for the foreseeable future.

Is there parking available?

There is ample free parking available at Arnot Mall.

What forms of payment are accepted?

We accept cash, credit, and Apple Pay.

Do you offer delivery?

We do not have delivery available at this time.

Is Grandma's Kitchen accessible?

There is an elevator available to access the Food Court at Arnot Mall. Accessible tables and restrooms are available at Grandma's Kitchen Arnot Mall.

Do you accept special orders?

Yes! Please see our Special Order Menu and contact us with your ideas!

Do you offer catering?

Yes! Please see our Casual Event Catering Menu or our Formal Event Catering Menu and contact us with your ideas!

Do you have gift cards available?

Yes! E-gift cards are available on our Gifts page. Physical gift cards are available at the cafe.

I have a "Two Lunches" gift certificate or a gift certificate for Grandma's Kitchen Montour Falls. Can I still use my gift certificate this year at the Arnot Mall location?

Yes! Of course!

Are private dinners available at Grandma's Kitchen?

Yes! Please see our Private Event Menu for information about our Private Five Course Brunches, Lunches, and Dinners as well as our Private Tea Parties! Please contact us if you are interested in a private event at Grandma's Kitchen Arnot Mall.

Do you have alcohol available?

Yes! We have local beer, wine, and cider available for guests who are ages 21+ only.

Is the Kindness Wall still available?

Yes! Of course! If you would like to contribute to the Kindness Wall, please visit our Kindness Wall page.

Are you hiring?

We are not hiring at this time, but if you are interested in a position, you are still welcome to submit your information and we will be in touch if we are able to add another position!

What is near Grandma's Kitchen Arnot Mall?

Grandma's Kitchen Arnot Mall is located...

5 miles from Big Flats
9 miles from Elmira
10 miles from Corning
15 miles from Montour Falls
17 miles from Watkins Glen
33 miles from Ithaca
34 miles from Farm Sanctuary

Why do I see chicken salad on your menu if you are vegan?

At Grandma's Kitchen, we want our menu to be approachable to everyone, whether you have been vegan for years or if this is your first time trying vegan food. We do not use altered food names as some places might choose to. We also do not put the word "vegan" in front of all non-vegan-sounding ingredients. This is our choice for our cafe since we want everything to be just like how Grandma would make it, only vegan! But rest assured, all items are vegan!

I forgot about an event that I purchased tickets to! What can I do?

We try very hard to work with all of our wonderful customers! A reminder will be sent out before any event that you have purchased tickets to. If you need to reschedule or cancel, please contact us as soon as possible and we will do our best to help you out. 48 hours before the event, we are no longer able to offer refunds because we will be busy cooking and preparing for you. If there is availability, we may be able to switch you to a different seating at the same event. Otherwise, we can offer your meal To Go.